We offer free express domestic shipping over $90
$5 flat standard domestic shipping on AU orders under $90.
$9.95 express domestic shipping on AU orders
We offer free International shipping over $120
$19.95 on INTERNATIONAL orders under $120
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn/unused with no dog hair & with tags. You’ll also need proof of purchase with your order number.
To start a return, you can contact us at firstname.lastname@example.org
Please provide your full name, order number and reason for the exchange or refund.
Please note we do not offer return labels and you will be responsible for the cost of return shipping at the carrier of your choice. Once we have received the item/s, we will inspect for quality and initiate a refund depending on the outcome. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Items sent back to us without first requesting a return will not be accepted.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.